Business Update

  • Which stores are currently offering click and collect?

    To help you receive your order faster, we’re now offering Click & Collect Self Pickup from the following locations.
    • East Riffa Mall
    • Marina Mall
    • Oasis M Muharraq

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  • I want to collect my order from store.

    Collection is now available from a number of stores. Some stores remain closed and your item/s will be held for you to collect once they reopen. Alternatively, if you would like to cancel your order, please contact our customer support team who will be able to assist you.

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  • I have placed a home delivery order, when will my order be delivered?

    Due to operational restraints it may take us slightly longer than expected to deliver your order. Please see below for the latest delivery time frames.

    BAH: 5-7 business days
    KSA: 5-7 business days
    Kuwait: 10-14 business days
    UAE: 3-5 business days

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  • I would like to return an item/s I purchased online, what should I do?

    In line with official directives, we are currently unable to accept any instore or online returns. Thank you for your understanding. For items with manufacturer defects please contact our customer support team, who will be able to assist you.   

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  • I would like to return an item/s I purchased instore, what should I do?

    In line with official directives, we are currently unable to accept any instore or online returns. Thank you for your understanding. For items with manufacturer defects please contact our customer support team, who will be able to assist you.

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  • I have a credit note which expired whilst your stores were closed, is there anything I can do? 

    Credit notes are valid for 6 months, in the event it expires during the period of store closures, please contact our customer support team who will be able to assist you.

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  •  I visited one of your stores and it was closed.

    Due to territory regulations we have temporarily closed a number of stores. We are continuously monitoring the situation and will endeavour to reopen all of our stores as soon as possible.

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  • Your customer support team were meant to contact me, and they are yet to do so,

    We are currently experiencing extremely high volumes in our contact centre. It will take us slightly longer than usual to contact you. Alternatively, you can you can find the answer to our most frequently asked questions here.

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  • I am unable to contact your customer support centre.

    We are currently experiencing extremely high volumes in our contact centre. Alternatively, you can you can find the answer to our most frequently asked questions here.

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  • What measures are you taking to ensure the safety of my products?

    Our teams are closely following COVID-19 guidelines as per the World Health Organization (WHO) and the local and national authorities. Your safety is of utmost importance to us. As a homegrown brand, we are in this together with you and understand your concern about yourself, your families and the communities we all live in.

    Our number one priority will always be the health and safety of you, our customers and our own people. We would like to share with you a few precautionary measures we have been practicing in our daily operations:

    Sanitised facilities. We own and operate all our warehouses ourselves, and ensure the highest standards of cleanliness and hygiene at all our facilities. In addition to our stringent safety standards, we have further introduced disinfection processes and rigorous sanitation of all locations. Along with sanitisers at all workstations, our employees have the appropriate protective gear to ensure their safety and yours.

    Driver hygiene. All our drivers have been trained on hand hygiene best practices as per WHO guidelines. Additionally, they are now sanitising their hands before and after every interaction.

    Contactless home deliveries. We have now advised changes to our standard doorstep procedure so that prepaid orders can be left at your door rather than being handed over – to minimize interaction.  For all Cash on Delivery orders, our couriers are trained on hand hygiene and will be sanitising their hands before and after every interaction.

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  • I have submitted a return request, but I have not heard from you.

    Unfortunately, due to official restrictions, we are unable accept any returns at this time.

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