If you've paid for your order by Credit or Debit Card (except a Benefit Debit Card), your refund will be credited to your card or bank account. 

Here's how long it will take:

  1. 2-3 business days to receive your returned items.
  2. 2 business days to perform a quality check and issue the refund.

Your bank or card issuer may take an additional 2-15 business days to process the transaction.

If you've paid with a Benefit Debit Card, your refund will go to My Credit in your account (for registered users) or you will receive a Return Voucher (for guest users). This is usually done within 48 hours of the quality check. You can also call us to arrange a refund to your bank account.