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Mothercare BAH
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
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Tracking and Delivery
10
When will I receive my order?
How do I select a delivery date and time for my Mothercare products?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 10
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
32
What is your policy on returns?
Are there products I cannot return online?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
View all 32
Returns Process
11
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return online?
When will you pick up the products I want to return?
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My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
8
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large item?
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Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
8
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is a charity donation?
View all 8
In-Store
16
Can I combine my Mothercare Gift Card with other offers or specials?
How do I redeem my Gift Card?
Where can I buy a Mothercare Gift Card?
Can I top up a Gift Card?
If I don't use the full value of the Mothercare Gift Card in one visit, do I get credit for the remainder?
View all 16
Shukrans
35
What is a qualifying transaction?
How do I move from a "Member" Tier to a "Silver" Tier ?
Will my Tier ever get downgraded?
What is the validity of each Tier ?
Does the qualifying transaction amount need to be Including or Excluding VAT ?
View all 35
Buy Now
10
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
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Other Information
8
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
Are the prices on your website different from the prices in-store?
What are security tags and why do I have to remove them?
View all 8
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
When will I receive my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Gift Card?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?