Shukrans

  • What is a qualifying transaction?

    To upgrade or retain your Shukran member tier, you must achieve a minimum number of "qualifying transactions" in the last 12 months.
    Each purchase transaction needs to be worth at least (21 BHD),  exclusive of VAT, to be considered as a "qualifying transaction" for tiering.

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  • How do I move from a "Member" Tier to a "Silver" Tier ?

    To upgrade or retain a Shukran Silver member tier, there must be at least 3 qualifying transactions in the last 12 months.
    To upgrade or retain a Shukran Gold member tier, there must be at least 5 qualifying transactions in the last 12 months.
    To upgrade or retain a Shukran Platinum member tier, there must be at least 8 qualifying transactions in the last 12 months.
    All transactions will be considered for Tiering only after the return period is over, i.e. 15 days from the date of delivery. 

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  • Will my Tier ever get downgraded?

    The minimum number of qualifying transactions must be maintained to retain your current Shukran tier.
    At the end of your current member tier validity, your new member tier will be allocated based on the number of qualifying transactions made in the last 12 months.
    Please do the transation by 14th of your Tier expiry month to avoid any downgrade.

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  • What is the validity of each Tier ?

    Your Shukran member tier is valid till the end of the next full 12 months from the Tier start date

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  • Does the qualifying transaction amount need to be Including or Excluding VAT ?

    Each purchase transaction needs to be worth at least (21 BHD), exclusive of VAT.

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  • How do I use my Tier Offers?

    Trading app/web: Please navigate to "My Account" on the App, click "See All" under member tier offers. Do inform the merchant before your transaction that you will be utilising the offer. The merchant shall provide the pin input to validate the offer during the transaction. Enjoy your Shukran member offer!

    Shukran App: On the Home page check the Tier offer click "View All" to see the complete list of offers, additionally you can also click the offers icon on the navigation bar at the bottom to see the complete list offers. Do inform the merchant before your transaction that you will be utilising the offer. The merchant shall provide the pin input to validate the offer during the transaction. Enjoy your Shukran member offer!

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  • Cross Border Transaction rules?

    Shukrans will be earned and redeemed based on the rates set in the territory you are shopping at.
    The new Shukran member program and its corresponding tier benefits & offers are only available in Bahrain for local Bahrain members today.
    Tier Bonus is only applicable for Bahrain customers transacting within Bahrain.
    Bahrain customers transacting outside Bahrain will earn Shukrans as per the earn rate in the territory and concept.
    Bahrain customers transacting outside Bahrain will not earn tier bonus points.
    Transactions outside Bahrain with a value of BHD 21 or equivalent and above by Bahrain customers will be considered as a Qualifying transaction.
    Bahrain customers cannot avail the Tier offers outside Bahrain.
    Non-Bahrain customers transacting in Bahrain will not earn Tier bonus or any Tier benefit.
    Non-Bahrain customers transacting in Bahrain will earn Shukrans as per the earn rate defined in Bahrain.

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  • Tier Bonuses

    Members registered in Bahrain will get additional bonus Shukrans as per their Tier.
    Platinum members get 25%
    Gold members get 15%
    Silver customers will get 10% more
    The bonus is applicable only for transactions done in Bahrain

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  • What is Shukran?

    Shukran is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

    If you shop at our outlets across the GCC, Jordan, Egypt or online at MothercareStores.com, this programme adds value to your shopping experience.

    Shukran members enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

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  • How do I join Shukran?

    Here’s how:

    1. Sign up on MothercareStores.com.
    2. Click on the Shukran tab under My Account.
    3. Follow the steps provided on the page.

    That's it! You’re set.

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  • I already have a Shukran membership. How do I earn Shukrans on my online purchases?

    You’ll first need to create a MothercareStores.com account.

    If you already have a MothercareStores.com account, link your Shukran account to it by clicking on the Shukran tab in the My Account section.

    Once you link your accounts, you will be able to earn Shukrans on all your online purchases. 

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  • I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?

    If you’ve signed up for Shukran on our site, your accounts are automatically linked - you won't need a physical card to earn and spend your Shukrans online.

    To earn and spend points in-store, please download the Shukran app on your iPhone or Android Phone and activate the virtual card.

    If you don’t have an iPhone or Android phone, you can ask for a physical Shukran card by calling the Shukran team on 8000-1006 or emailing them at info@shukranrewards.com.

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  • Do I get a Shukran membership number after signing up online?

    Yes. If you have joined Shukran from MothercareStores.com, we’ll display your card number on the confirmation page and in an email.

    We will automatically link your Shukran account to your MothercareStores.com account as well, so you can earn Shukrans on MothercareStores.com immediately.

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  • How much does it cost to join Shukran?

    Absolutely nothing. Shukran offers you lifetime membership with no annual fee and no minimum spend.

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  • I've just made an online purchase, but I haven’t linked my Shukran account yet. Can I still earn Shukrans on that purchase?

    Yes, you can still earn Shukrans, but you must link your MothercareStores.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account. 

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  • Will I lose my Shukrans if I return an item?

    If you return an item that you’ve bought using a Credit Card, the Shukrans you’ve earned will be debited from your Shukran account.

    If you’ve paid by Cash on Delivery, you’ll keep your Shukrans and receive a Return Voucher for the value of your refund. However, you will not earn any Shukrans when you shop with the Return Voucher.

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  • Can I earn points on vouchers?

    No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

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  • I am not a resident of Bahrain and I don't have a Bahrain Shukran membership. Can I make a purchase on this site and earn Shukrans?

    At the moment, only Bahrain Shukran members can earn points on MothercareStores.com.

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  • How can I pay with my Shukrans?

    To pay with your Shukrans, your MothercareStores.com and Shukran accounts must be linked.

    Here's how to link them together:

    You’ll first need to create a MothercareStores.com account.

    If you already have a MothercareStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.

    And here's how you can pay with your Shukrans:

    1. Sign in to your account on MothercareStores.com.
    2. The 'Pay with Shukrans' slider at checkout will help you decide how many points you can spend and calculate your discount.
    3. Use the slider to get your desired savings.

    That's it!

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  • How do I check my Shukran balance?

    There are four different ways in which you could check your balance:

    1. Sign in and click on the Shukran tab in the My Account section.
    2. Take a look at the Shukran slider during checkout.
    3. Sign in to your account on www.shukranrewards.com.
    4. Call the Shukran team on 8000-1006 or send an email to info@shukranrewards.com.

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  • How do I know if I am eligible to spend my Shukrans?

    After you have linked your Bahrain Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

    If you think that the Shukrans in your account are incorrect, contact the Shukran team on 8000-1006 or email them at info@shukranrewards.com.

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  • When can I start using my Shukrans?

    You can start redeeming/spending Shukran points immediately after they have been credited. They will be valid for 24 months after they have been credited.

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  • Are there restrictions on spending Shukrans?

    You’ll have to spend a minimum of 20 Shukrans at a time, which is equal to BHD 0.1. There is no maximum spending limit.

    Please note that your Shukrans will not cover Shipping or Cash on Delivery charges. 

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  • Can I earn and spend Shukrans across all the countries in which Shukran operates?

    At the moment, Shukrans can be earned and spent only in the country where your membership card was issued.

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  • What happens when I spend my Shukrans and then return an order?

    When you return an order placed using Shukrans, we'll issue a refund to My Credit in your account. If you're a guest user, you'll receive a Return Voucher for the value of the Shukrans spent.

    Your My Credit balance can be used to shop any of our brands online, while the Return Voucher will be valid only for Mothercare purchases online or in-store. 

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  • When happens when I spend my Shukrans and then cancel an order?

    When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. It will either be refunded to My Credit in your account or emailed to you as a Return Voucher (if you're a guest user). The Shukrans you've earned on your order will be taken back.

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  • I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?

    This usually happens if you do not have the required minimum of 200 Shukrans.

    If you have 200 Shukrans and still cannot see the 'Pay with Shukrans' option, there's an issue with your Shukran account.

    Please contact the Shukran team on 8000-1006 or email info@shukranrewards.com for more information.

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  • I tried to link my account and now it says that I have been locked out. Why did this happen and what can I do?

    If you get your verification code wrong too many times while attempting to link your Shukran and MothercareStores.com accounts, your account will be locked for security reasons.

    Please call us on 8000–1227 and we'll help you unlock it.

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  • How do I update my already-linked Shukran card number with a new one?

    We can definitely help you update your Shukran card details. Call the Shukran team on 8000-1006 or email them at info@shukranrewards.com to get it sorted out!

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  • How do I change the personal information on my Shukran account?

    To make changes to the personal details on your Shukran account, you could:

    - Sign in to your online account at www.shukranrewards.com.

    - Contact the Shukran team on 8000-1006.

    - Send an email to info@shukranrewards.com.

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  • Will my card stop working if I don’t use it?

    No. Your Shukran card will remain active even if you don’t use it. However, please note that all Shukrans are valid for 24 months only. They cannot be credited back to your account once they expire.

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  • How do I cancel my Shukran membership?

    To cancel your Shukran membership:

    - Contact the Shukran team at 8000-1006, or

    - Send an email to info@shukranrewards.com.

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  • Can I transfer my Shukrans?

    No, you cannot transfer your Shukrans.

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  • How does VAT work when I spend Shukrans?

    Any Shukrans you spend will be on prices inclusive of VAT.

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  • Are the Shukrans I earn affected by VAT?

    You’ll earn Shukrans on the amount you spend before VAT.

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